Industry Recognition

Excerpt from article

“In recent years, the shop has broadened its services from general repair and diagnostics to include tires, wheels, alignments, transmission work, and complete air-conditioning service and repair, Morris said. “We are doing a lot more condensers, compressors, even lines and fill valves, and on most jobs we like to do dryers and accumulators.”

Recharging R-12 and R-134a A/C systems, fan-speed control modules, and fan-speed solid state transistors are also among the late-model A/C work that Morris said was picking up.

“Just last week I did a vent blend motor on a 2005 Accord,” he said. “I also had to have our R-134a machine serviced, and I have been using a seal additive experimentally.”

The shop provides all of the tools needed, Morris said, including Robinair and OTC A/C evacuators and equipment. “Most of our guys also test and update their ASE certification, and Robert is always teaching; he can’t help it.”

While Morris said most of the shop’s business comes from repeat customers and word of mouth, he does participate in the AAA multipoint inspection programs.

“We also send out ‘$10 off’ post cards to specific targeted ZIP codes such as retirement communities, which has paid off pretty well in getting new customers, which we log into our Mitchell 1 invoice program,” he said.

As proof of Sunrise’s commitment to customer satisfaction, the shop won the AAA Quality Service Award for 2010. “I don’t want to diminish the award, but to me, we got it for just doing what we’re supposed to do,” Morris said.”

View the complete article here